The headlines are still filled with the Cebu Pacific incident wherein a passenger allegedly slapped flight attendant Madel Ty out of frustration over baggage delay.
Madel resorted to Facebook to show the pink marks left on her face by the slap. Shortly after, she took the post down yet Cebu Pacific issued a statement as to how it will investigate the matter. The airline company also said it stands by its employees in such a case. That’s just right, we say.
When it comes to these incidents, we can’t always go by the “customer is always right” key. Sometimes, the customer isn’t right and sometimes, the method on how to deal with these happenings isn’t swift enough.
The fact that Madel had time to post on Facebook about it shows that immediately after the slapping, the passenger was let go. The action should have been dealt with right then and there. An investigation after can take long and can even be dragged out in court.
As passengers, maybe we should be a little more conscientious of the people who try to make our flights safe and convenient. On the other hand, Cebu Pacific can be an example to other airlines on how to care for cabin crew members and how to deal with rude passengers before, during, and even after the flight.
Photo courtesy of Unsplash
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